Privacy Policy — Vhuseo Designs
Privacy Policy

Your privacy matters to us

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It is aligned with South Africa’s Protection of Personal Information Act (POPIA).

Who we are

Vhuseo Designs (Pty) Ltd
Registration No. 2022/477448/07

Email: vhuseodesigns@gmail.com
Phone: 068 522 9299 / 076 662 9986
Address: Stand 164, Mavhunda Village (Tshiromboda), Thohoyandou, South Africa

This policy applies to our website, emails, WhatsApp, social media, and customer interactions (collectively, “Services”).

What’s inside

  1. Data we collect
  2. How we use your data
  3. Legal basis (POPIA/GDPR)
  4. Sharing & third parties
  5. Cookies & tracking
  6. Retention
  7. Your rights
  8. Cross-border transfers
  9. Security
  10. Children
  11. Changes
  12. Contact

1) Data we collect

Information you provide directly

  • Identity & contact details (name, email, phone, business name).
  • Project information (briefs, files, specs, deadlines).
  • Billing & delivery details (addresses, VAT where relevant).
  • Communications (emails, WhatsApp, social DMs, forms).

Information collected automatically

  • Technical data: IP address, device/browser type, pages viewed, timestamps.
  • Usage data: site interactions, clicks, referring URLs.
  • Cookies or similar technologies for analytics and performance.

We may also receive limited data from service providers (e.g., website hosting, analytics, payment or delivery partners).

2) How we use your data

  • To respond to enquiries, provide quotes, and deliver Services.
  • To manage orders, production, delivery/collection, and after-sales support.
  • To improve our website, content, and customer experience.
  • To send important notices (project status, policy updates).
  • With your permission, to send marketing communications (you can opt out anytime).
  • To comply with legal or regulatory requirements and to prevent fraud or misuse.

4) Sharing & third parties

We do not sell your personal information. We may share limited data with trusted providers who help us operate:

  • Website hosting, analytics, and security providers.
  • Payment, invoicing, and delivery/courier partners.
  • Production partners (e.g., embroidery/print vendors) where needed to fulfil your order.
  • Professional advisors and authorities where required by law.

We require service providers to protect your data and use it only for the specified purpose.

5) Cookies & tracking

Cookies are small files stored on your device to help the site function and to understand usage. You can control cookies through your browser settings. If you disable cookies, some features may not work as expected.

  • Essential — required for security and basic functions.
  • Analytics — measure traffic and performance (aggregated reports).
  • Preferences — remember choices like contact details for forms.

If you use a cookie banner/consent tool on our site, your choices there will be respected.

6) Retention

We keep personal information only as long as necessary for the purposes set out in this policy:

  • Project and billing records: generally up to 5 years (or longer if required by law).
  • Enquiry emails/DMs: typically 24 months from last interaction.
  • Marketing lists: until you unsubscribe or ask us to delete.

When data is no longer needed, we delete or de-identify it securely.

7) Your rights

Subject to applicable law, you may have the right to:

  • Access your personal information we hold.
  • Correct or update inaccurate information.
  • Delete information where we no longer need it.
  • Object to certain processing (including direct marketing).
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Regulator (South Africa) if you believe your rights are infringed.
To exercise your rights, contact us at vhuseodesigns@gmail.com. We’ll respond as soon as reasonably possible.

8) Cross-border transfers

Our website hosting, cloud storage, analytics, or communication tools may process information in countries outside South Africa. Where this occurs, we use appropriate safeguards (e.g., contractual commitments) to protect your information in line with POPIA principles.

9) Security

We use reasonable technical and organisational measures to protect personal information (access controls, secure storage, limited retention, staff confidentiality). No system is 100% secure; please contact us immediately if you suspect unauthorised access to your data.

10) Children

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11) Changes to this policy

We may update this policy from time to time. The “Last updated” date will reflect the most recent changes. Material updates will be highlighted on this page.

Last updated: 15 Aug 2025

12) Contact us

If you have questions about this policy or how we process your information, contact:

Vhuseo Designs (Pty) Ltd
Email: vhuseodesigns@gmail.com
Phone: 076 662 9986
Address: Stand 164, Mavhunda Village (Tshiromboda), Thohoyandou, South Africa

This page provides general information and is not legal advice. If you need specifics for compliance, please consult a legal professional.

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